All digital products are non-refundable once access has been provided. This is because digital items are delivered instantly and cannot be returned. Under UK law, digital content normally includes a 14-day cooling-off period, but by purchasing and accessing the content, you agree to receive it immediately and acknowledge that this waives your right to cancel. Refunds will only be offered where required by law, such as if the digital content is faulty and cannot be repaired or replaced. Please make sure your device supports common file formats (e.g. PDF or Excel) and feel free to contact us with any questions before purchasing.